Reservation & Deposits Policy
To reserve your date, we require a non-refundable deposit of 25% of the total cost, which secures your chosen date. this deposit is deducted from the total event cost. The remaining balance is due prior to your event as listed on your invoice.
Inclement Weather Policy
We reserve the right to reschedule your event due to inclement weather. Inclement weather includes rain (forecasted two hours before, or two hours after your event time), strong winds (winds and gusts above 20MPH), extreme heat, and cold temperatures. We will let you know the day of your scheduled event, if we need to reschedule. In the event of inclement weather, you will be able to reschedule to a later available date for free or relocate to a nearby indoor location. In the event you do not wish to reschedule, we will refund 50% of the total cost of the event.
If you do not have flexibility to reschedule, we encourage you to plan for an inclement weather alternative ahead of time. We can setup in your home, restaurants, covered spaces, hotels, or even clubhouses.
Q: What is the cancellation policy?
A: We understand things happen. So we need to be given advance notice (in accordance with the terms of the paid invoice agreement) to cancel your picnic or event. Your deposit, or 25% of the total event cost, is non-refundable but you can use it to book another picnic at a later time (expires one year from original event date). Any events cancelled after the cancellation period showing on your invoice will be charged 50% of the total event cost. The remaining balance will be refunded back within 5-7 business days, in the same form the payment was made.
Q: How long are the picnic time slots?
A: Most picnics include up to 2 hours, but you can add more time for an additional fee.
Q: What is considered inclement weather?
A: Inclement weather includes rain (forecasted two hours before, or two hours after your event time), strong winds (winds and gusts above 20MPH), extreme heat, and cold temperatures. We do not issue refunds due to weather.
Q: Can I have one hour event picnic?
A: We apologize but all our picnics have a minimum of 2hr set up.
Q: Is food provided?
A: Although food is not included in all our picnics packages, we are thrilled to offer a small menu where you can select the food you would like to include. We can arrange different options from amazing local third party vendors. Prices depend on your selections. Contact us for more details.
You are also welcome to bring your own food and beverages.
Q: Where are your picnics?
A: Wherever you want! From the comfort of your own backyard or a beautiful park, lake, or beach that suits your needs.
Q: What is your location radius?
A: We serve in Jupiter, Stuart and West Palm Beach If you're unsure if we service your area simply send us a message and I'll be happy to assist you.
Q: What if I'm running late to my event?
A: Events are expected to begin at your scheduled time. We do not extend the event duration due to late arrivals. The event time will end as listed on your invoice agreement. If you would like additional time, please notify us in advance of your event. As soon as you become aware that you will be running late, please communicate it with our team.
Q: Can I drink alcohol at my beach or park picnic?
A: We don't mind if you drink alcohol, but we do ask you please be aware of all local rules and laws. Glow Place is not liable for any citations that may be issued should you bring alcohol to your event.
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